Last Updated: 26 March 2023
JOINTEFFORT.IO PROVIDES THE FOLLOWING GUARANTEES FOR THE AVAILABILITY OF JOINTEFFORT.IO'S PLATFORM
If JointEffort.io does not meet this Service Level Agreement ("SLA") for its services, and if Subscriber meets its obligations under this SLA, Subscriber will be eligible to receive the invoice credits described below. This SLA states Subscriber's sole and exclusive remedy for any failure by JointEffort.io to meet the SLA. For clarity, this SLA does not apply to (i) Beta Services; (ii) features and/or services provided free to Subscriber; (iii) other services not provided by JointEffort.io; and (iv) non-production environments.
Invoice credits are calculated as follows:
Credit = (Subscription Price × Outage Period Minutes × Acceleration Ratio) ÷ Minutes in the applicable service month
The Monthly Guaranteed Uptime, the Acceleration Ratio, and maximum invoice credit available under this SLA are as follows:
Credits will be made in the form of a monetary credit applied to future use of the Service. Credits are subject to Monthly Cap. A pending credit does not release a Subscriber from its obligation to pay JointEffort.io invoices submitted for payment in full when due.
In order for a Subscriber to be eligible to receive a credit under this SLA, the Subscriber must use the latest version of JointEffort.io on supported hardware, networks, operating systems and application software.
Service Credits may not be exchanged for, or converted to, monetary compensation.
Service degradation or suspension as a result of a Subscriber exceeding limits or fair usage under an applicable JointEffort.io subscription is not considered as an Outage covered by this SLA. Additional conditions apply as defined in JointEffort.io's Terms of Service or Subscriber's subscription agreement.
"Acceleration Ratio" means the acceleration multiplier JointEffort.io offers for JointEffort.io subscription covered by this SLA.
"Monthly Cap" means the maximum aggregate number of invoice credits issued by JointEffort.io to Subscriber for all Outages in a single billing month.
"Monthly Guaranteed Uptime" means the total number of minutes in a month, minus the number of minutes of Outage suffered from all Outages in a month, divided by the total number of minutes in a month and expressed as a percentage.
"Outage" means the JointEffort.io platform is unavailable due to unplanned or unscheduled downtime for the applicable subscription.
"Subscription Price" means the monthly subscription fee for access to the JointEffort.io platform at https://jointeffort.io, exclusive of any fees related to add-ons or excess usage.